Refunds and Returns


Return and Refund Policy

Thanks for shopping at noellah.com.au.
If you are not entirely satisfied with your purchase, we're here to help!

Faulty Items
If an item you receive from us is faulty, broken or not as described, you have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item needs to have the receipt or proof of purchase.
Upon receipt and inspection of the item, we will issue a refund in the same form of payment that the purchase was made.


Returns
Unfortunately, we do not accept returns for change of mind.
We are happy to negotiate a size swap if the size ordered does not fit, however, please check our sizing charts and advice before placing your order. 
For return of faulty items, please read above.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
Refunds may take up to 7 business days depending on the your original payment method.

Shipping
You will be responsible for paying for your own shipping costs for returning your item for a size swap.
Shipping costs are non-refundable.
In the event of a faulty or broken item being returned, once we receive the item and upon inspection and a refund being issued, we will also reimburse the cost of the return shipping.

Clearance Items
Clearance items cannot be returned or refunded unless there is a major fault caused on our behalf that was not aforementioned at the time of it being listed for sale, in which case, we would offer a replacement or a refund at our discretion if the product can no longer be replicated.

Cancellations                                                                                                           In the event of the request of a cancellation being fulfilled at our discretion, before production of the products purchased has commenced, we withhold the right to retain a 10% restocking fee from the total of the original purchase price in order to cover fees incurred from the transaction. 

Contact Us
If you have any questions on how to return your item to us, contact us at noellahdesigns@outlook.com